FAQ
Sizing Questions
Please refer to Rumina’s detailed Sizing Guide for information on how to calculate your correct size.
For newly postpartum moms, we recommend measuring yourself before nursing when your breasts are the fullest. This will make sure that your bra or tank won’t be too constricting when your breasts are engorged.
For moms 6+ weeks postpartum and/or your not experiencing engorgement as severely, you can measure yourself at anytime before nursing or pumping.
For newly postpartum moms, we recommend purchasing the next size up if you’re in-between sizing, to get the most comfortable fit.
For moms 6+ weeks postpartum, we recommend going down a size to get the best supportive fit.
Rumina offers a 45 day Exchange or Return policy in case you order the wrong size. Please leave all tags still attached and see Rumina’s Return & Exchange Section for more information.
No, it’s not to soon. Rumina offers great products perfect for expecting moms all the way through the 3rd trimester and during birth.
Please know though that it is extremely common for moms to increase 1-2 cup sizes after birth of their baby. An Example: if you’re in your 3rd trimester and measured yourself as a 36D you may increase to a 36E or 36F. A Rumina bra you purchased that fit perfectly in your 3rd trimester might become a little revealing after you have your baby.
Please see Shop by Stage to find the right Rumina product to support you throughout your pregnancy.
Shipping Questions
For US orders Rumina ships via USPS Flat Rate Priority Mail, which is a 2 – 3 day delivery, excluding National holidays. Rumina is not responsible for delays due to weather or USPS.
All orders under $75.00, shipping will be determined based on quantity of products purchased but typically range from $6.50 - $10.60. For orders $75.00 and above shipping is free, except on Clearance items and when it’s stated on a sale or current promotion. No promo code required for free shipping.
Rumina does it’s best to monitor its website and purchasing system but if for some reason you are charged over the $10.60 for orders placed and shipped within the US please email [email protected] with your order number and we will refund you overcharges.
For Canadian orders Rumina ships via USPS Flat Rate International Mail, which is approximately $23.00 USD.
Rumina ships all orders via USPS from our Central California warehouse. Orders ship within 1 business day, excluding National holidays.
Rumina will send you two emails regarding your order. Your first email will immediately be sent once your order is placed. This email will confirm order information, shipping and provide additional information. As soon as your order is scheduled to ship, you’ll receive another email with USPS tracking information.
Currently Rumina only ships within the US, AFO’s, Puerto Rico and Canada.
US, AFO’s and Puerto Rico will be standard USPS Flat Rate shipping charges.
Orders to Canada will use USPS International Priority Shipping. For exact shipping costs please see your specific order information.
Rumina will do its very best to ensure prompt delivery of your order. Rumina’s not responsible for delays caused by weather, holidays, incorrect shipping information, carrier delays, etc. Any custom fees and/or import duties incurred on delivery are the sole responsibly of the recipient. Please note that Rumina has no control over these charges nor can predict what they may be.
Returns and Exchanges
Rumina wants you to be completely satisfied with your purchase! If for any reason you need to exchange your order for a new style, size or color or return your item for a refund, Rumina accepts returns, with tags still attached, up-to 45 days after purchase.
Please note that all Pump&NurseTM products must have the tags still attached and be unwashed, unworn, free of deodorant, milk stains or body odor in order to qualify for a exchange or refund. If an item is returned without the tags still attached and not meeting these requirements, the item will be returned back to you without a refund or exchange. This is to ensure all of Rumina customers receive only the highest quality products that haven’t been washed, worn or damaged by another individual.
All returns back to Rumina’s shipping department MUST have a RA Slip with the returned item. To get an RA Slip (Return Authorization Slip) please email order information along with desired outcome, exchange or refund, to [email protected]. A Rumina representative will follow-up within 1-2 business days with a RA Slip to include with your returned item.
Please know, returned items without a RA Slip risk not being processed within a timely manner and/or risk the item being returned to sender.
Rumina’s return policy for a refund or exchange is 45 days after purchase of your item.
Rumina is committed to providing high quality manufactured items and has a Manufacturer Guarantee up-to 45 days after purchase of your item. If you have received an item with a manufacture defect, please contact Rumina immediately at 425.466.4408 or [email protected].
Rumina will send a prepaid shipping label to you along with a RA Slip to return with your defective item. Once Rumina receives your item, Rumina’s shipping department will immediately ship you a new item to replace your defective one.
If we receive a garment that’s not defective, we will deduct $5.05, the cost for USPS Flat Rate Shipping, from your refund amount.
Rumina pays for USPS Priority shipping when returning items that were directly purchased on Rumina’s website, for refunds or exchanges. Customers are asked to keep the original packaging that the items were delivered in, in order to expedite the return process. Rumina will provide the customer with a prepaid shipping label to place over the original packaging, to return the item.
Product Questions
Please refer to the How It Works page for step-by-step illustrations and videos on how to insert your breast pump shield into your Pump&NurseTM tank or bra.
No, it’s not to soon. Rumina offers great products perfect for expecting moms all the way through the 3rd trimester and during birth.
Please know though that it is extremely common for moms to increase 1-2 cup sizes after birth of their baby. An Example: if you’re in your 3rd trimester and measured yourself as a 36D you may increase to a 36E or 36F. A Rumina bra you purchased that fit perfectly in your 3rd trimester might become a little revealing after you have your baby.
Please see Shop by Stage to find the right Rumina product to support you throughout your pregnancy.
We recommend that you machine was cold and tumble dry on low heat. Wash and dry with like colors, reshape and do not use bleach.